Frequently Asked Questions
Q: [Can you help me to understand my
computer problem?]
A: Yes. Lets start with a phone call and we can work out what you need.
If we decide something is wrong with it we can try the remote assistance
or you can get it to us, or we can
come to you and take a look at it. If you need some training or advice,
we can help with that too.
Q: [How much will it cost?]
A: We are not going to charge you until we agree how we are going to work
together. Then we'll quote you either a fixed price or an hourly charge
depending on what we think will work best for us. We are not going to
charge you if we cannot get a satisfactory result.
Q: [Why Cape Computer Help? Couldn't I take
it to a store?]
A: From Cape Computer Help, you'll get personal service and someone who
can help you to get the best out of your equipment, and provide a range
of other services including training and web site design. Of course you
can take it to a store. We doubt it will end up being cheaper, though.
Q: [I have some files/pictures on there. Can
I get them out?]
A: It depends on what has happened. Lets discuss on the phone or email
and We will advise you. Very often, yes, there is something we can do.